Refund & Exchange Policy

We want you to love what you buy at Steven Endriga General Store. If you need to request a refund or exchange, we’re here to help make the process smooth and straightforward.

Eligibility for Refunds & Exchanges

• Refunds and exchanges are available within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with tags attached.
• Please provide your original receipt or proof of purchase.

How to Request a Refund or Exchange

1. Contact our team at contact@stevenendriga-store.com or call +63 956 901 7382 within 7 days of receipt.
2. Let us know your order number and the reason for your request.
3. We will review your request and guide you through the next steps, including returning the item if necessary.

Refund Processing

• Once your return is received and inspected, we’ll notify you by email or phone about the approval of your refund.
• Approved refunds will be processed using your original payment method within 3-7 business days.
• Shipping fees are non-refundable, unless the return is due to an error on our part.

Exchanges

• If you requested an exchange, we’ll send your replacement item as soon as your return is approved.
• Exchanges are subject to product availability and may take additional time during peak seasons.

Questions & Support

If you have any questions or need assistance with your refund or exchange, reach out to us at contact@stevenendriga-store.com. We appreciate your trust and strive to make every shopping experience positive.